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Testimonials

Oliver and Sherrie M. – Car Accident

“We were hit head-on by someone who run a red light. I got bruised up real bad inside and I had just had shoulder surgery and it inflamed that. My wife was hurt the worst. It disfigured her right arm. We were referred to Mr. West through our son-in-law so we went up and set an appointment with him. We went in and met him for the first time and he is a very nice gentleman to say the least. He took over the case and found out who the [driver] was. It had totaled the car and I had just gotten it paid off. They didn’t even get hurt. Mr. West took the case and went way out of his way to help. The lady who hit us … they had only the cheapest insurance to get the car on the road … so he helped us get more money to help us pay the bills. We are very happy with how it turned out. Kelly and West, they’re good people. You can talk to them and they’re down home people.”

Alice D. – Car Accident

“I was hit by a man who ran a stop sign, and I got injured. At first I didn’t think I was as bad as I was. Mr. West had handled a case for me in the past. I went to him and he advised me what to do. I did not have to do anything. They did all the footwork, which was great. They was really nice. I didn’t have to worry about any medical bills. They were very efficient and I like the way they handled it. I would recommend them to anyone.”

Maxine R. – Slip/Fall

“I had went to visit a friend at a [care facility] and I slipped and fell. It caught me unexpected. I got hurt, and I still have problems. I can walk but it hurts. But Kelly and West took my case. So they got my medical bills covered and got a little extra change. I was very satisfied, 100 percent. I think very highly of them. They’re very professional and they’re just nice folks.”

Tabitha E. – Hit by Drunk Driver

“I was hit by a drunk driver at a stoplight. They had helped me with another case previously. When I had any questions, they were always there, no matter how silly the question may be. They always returned my phone calls very promptly. They made me feel kind of important. When you go through something like that you kind of lose yourself sort of. They made me feel like OK, something bad happened to her, but something good is going to come out of it. They got me way more than I thought I was going to get. They’re awesome. They do exactly what they say they’re going to do.”

June B. – Will/Estate Administration

“Kelly & West helped my father-in-law with his house deed. When it came time to deed over our house, we decided to go back with them because they did such a great job. We did ours and I’m about to make another appointment to redo our Will. We just had a good experience over there. Everything was done in a timely fashion. Any questions I had were answered. I just felt really comfortable doing business with them.”

Susan H. – Car Accident

“My brother was in a serious car accident. We didn’t know if he was going to make it. He did, thank God. His car insurance recommended Mr. West. He was just an awesome individual, very caring. Any questions we had he would answer. It made no difference what time of day. He told us what we needed to do. I’ve never met an individual that had such a big heart for some total stranger. People get the wrong impression of lawyers as a rule. But iof anyone had any issues, I would tell them that’s the man to go see. I can’t say enough good about him.”

Janice M. – Car Accident

Janice came to Kelly and West after a car accident. Later, she found out her father was a longtime client. “Kelly and West, they treat you like you are family. They take care of their clients. They guide you, they direct you. What I love so much about them is their integrity of being honest. It’s not about the money that you’re going to get. They’re just honest. They walked me from step one to the end. And they are right there with you. I never had to pick up the phone to call them and see what’s going on. They are so thorough in communicating with their clients, it’s unreal. At one time I had nothing but a file drawer of correspondence. Anytime they spoke to my insurance company they give me a call and they follow up in writing. I just can’t say enough good about them.”

Dorothy T. – Car Accident

“Me and my family were involved in an automobile accident last year that left my husband and oldest son with a lot injuries and multiple surgeries. The accident happened in the early hours of the morning, and there was a conflict between me and the other driving about what happened because it happened so quickly. So we had to pursue the case with our insurance company. It was a stressful time for me, with my husband and oldest son being hospitalized. Mr. West stepped in and he was on it. He was right up front with me about what needed to take place, kept me informed about every piece of paperwork that needed to go out. They stayed in contact with me. Their team did an excellent job. I never had to worry about things.”

Rachel C. – Car Accident

“My husband was in head-on collision. He was driving down the road and another car hydroplaned across the center line. My husband had many displaced and broken bones, and many surgeries. A friend recommended Mr. West. He made the trip from Lillington to Cape Fear in the pouring rain. Most people don’t do that this day and age. Mr. West was there the whole way through, from the beginning. Later, I was in accident, and I called around and all the other lawyers were just awful. All they cared about was money. It was like you pulled a ticket and waited in line. You didn’t get that personal experience. Mr. West would call us and see how we were day by day. He just always made himself available. We recommend him to everybody we know. Anything our family gets into, they will be our lawyers from now on.”

Tacosha J. – Estate Administration/Probate

“In 2012, I lost my aunt. I lost my mom eight months later. I was left with the estate. I had reached out to a different law firm at first. It was a nightmare. Nothing was going through and they were charging me for every little thing. They were late and never told me what was going on. A social worker recommended Kelly and West. As soon as I got in there and was talking to them, I knew right then and there they were the people for me. They had my back. I knew I had somebody that was going to help me with this. It was the best decision I made. They were up front with me about everything. I felt like the prices were reasonable.

When you’re mourning and you’re dealing with some business things, you’re drowning. Throughout the whole thing they sent me documents; I never felt lost. I felt like they saved me. It was so professional. They just done a wonderful job. Everything was on time. I got copies of everything. I cannot thank them enough. That is the first place I tell them about.”

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