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Kelly & West Attorneys
Average rating:  
 41 reviews
 by William Alexander Cox
Alexander C. - Harnett County Property Owner

Reggie Kelly is a fantastic attorney with fantastic paralegals. My wife and I have been using him and his firm since 1983 when we first purchased property in Harnett County 37 years ago. He offers excellent legal advice and guidance. He never gets in a hurry to get us out the door because of his next appointment. He always takes the time needed to check out all of the issues that might come up. Reggie Kelly is a proud American and he loves our country and he wants everyone to do well. Reggie Kelly is an even finer person than he is a fantastic attorney and we are very fortunate to also be able to call him and his wife Cheryl our friends. We give him a 10 STAR Review!

 by Dan Hagerman
Professional Family Attourney

I have known Thomas West for 30 years. He and his law firm has represented me in a number of lawsuits throughout the years. l don't know what l would have done without the firm of Kelly-West representing me. His firm is not only professional but compassionate, caring and most importantly...successful! I am glad l went with Kelly - West years ago and continue to trust no one else.

 by Bashir Roland

love these people I always refer my friends to them

 by G.Dejesus
Home Closings

The office staff is very professional and the service provided for our closing was fast and simple. I would recommend this office to anyone buying a house and need services for their closing and title paperwork.

 by James Harrington

I have had the pleasure of dealing with Mr. Kelly and Ms. Murphy several times in the past. They are very professional and completed their service in a timely manner. My latest experience was dealing with Ms. Murphy updating my will. She went above and beyond her duties as my attorney.
I highly recommend both attorneys. You can't find better!

 by Malisa Anderson
Best closing process ever!!!

Mr. Kelly was so awesome. He was very knowledgeable and he took time to time to explain things to me. He was a veteran so we talked military talk:) I appreciate that he took the time to do things on my schedule. They worked with me and made sure I was taken care of. Great attorney!! His staff were friendly and made sure to always keep me informed on everything all the time. I will definitely recommend them to anyone who his looking for an attorney.

 by Virginia Cole
The Best in NC

Kelly and West has represented me and members of my family over several years in accident cases. Their transparency and honesty makes the difficulty of traumatic experiences less intimidating. I recommend their services to all of my associates, extended family members, and anyone looking for great representation. I simply trust Kelly and West. They are the best in NC.

 by Beverly Taylor

I went to Kelly - West to have some legal service done, the moment I open the door you could feel the warmth given. The service was awesome, every employee greeted you with a smile or wa welcome. They made sure you left there knowing you were satisfied with your decision. I would advise anyone that need legal service to go there first. Thank you Elizabeth W. Murphy.

 by Brandon Lee

I was very pleased how Kelly and West handled my case. Everyone was very nice and explained everything I needed to know. They also kept me informed about everything I needed to know through out the case. I would recommend them to anyone.

 by John Poole
Slip and fall

Slp and fall cases can be very difficult to win in North Carolina. Mr. West decided to take my case after consultation. He is an excellent lawyer and his staff is great also. I am very pleased with the outcome. I give a high reccomendation for Kelly and West!

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    What Our Clients

    Have Said...

    What You Should Know About Bad Faith InsuranceYour insurance company is legally obligated to deal with you “fairly and in good faith.”  When you file insurance claims, such as claims for bodily injury and/or property damage under your auto policy, that good faith obligation is tested.  After all, the insurance company’s bottom line and your best interests are at odds.  The more claims a company denies and the less it pays o claims it accepts, the more profit it makes.  But you’ve paid your premiums and deserve to be fully compensated for your losses up to the limits of your coverage. 

    Most often, insurance companies investigate and administer claims professionally, deny only those claims they reasonably believe are invalid, and attempt to evaluate and settle valid claims fairly.  Sometimes, they get it wrong, even though they have acted fairly and in good faith.  When that’s the case, the policyholder can file a breach of contract lawsuit and go to trial to recover the compensation to which he/she is entitled under the policy.  

    If the insurance company does not act fairly and in good faith, the policyholder has grounds to file an insurance bad faith lawsuit and, if successful, recover not only what is due under the policy but also either punitive or multiple damages.  Here is what you should know about bad faith insurance lawsuits in North Carolina.

    What Laws Support an Insurance Bad Faith Lawsuit?

    In North Carolina, there are two sources of insurance bad faith law, state statutes and common law (court decisions).  A policyholder can file an insurance bad faith lawsuit based on either or both, but where the court determines that both apply, the policyholder must elect to recover under one or the other.

    Statutory Insurance Bad Faith

    Under the North Carolina Unfair and Deceptive Trade Practices Act, a policyholder can recover “treble damages,” three times the amount of any damages caused by the insurance company’s “unfair” or “deceptive” behavior.  Such behavior is not limited to, but definitely includes, any of the fourteen “unfair claim settlement practices” defined in a section of North Carolina’s insurance statutes.  

    Among those unfair claim settlement practices are:

       *     misrepresenting pertinent facts or policy provisions relating to the coverages at issue,

       *     failing to acknowledge and act reasonably promptly upon communications with respect to claims,    

       *     refusing to pay a claim without conducting a reasonable investigation of all available information,

       *     failing to affirm or deny coverage of claims within a reasonable time after proof-of-loss statements are completed,

        *     forcing the policyholder to resort to litigation without attempting to settle in good faith,

        *     attempting to settle a claim for  less than a reasonable man would have believed he was entitled,

         *     failing to promptly settle claims under one coverage where liability is reasonably clear (e.g., property damage claims) in order to influence settlement of claims under another coverage (e.g., personal injury claims) and

         *     failing to promptly and reasonably explain the basis in the policy or applicable law for denial of a claim or the offer of a  compromise settlement.

    Common Law Insurance Bad Faith

    In addition to liability based on those North Carolina statutes, North Carolina courts have held that an insurance company is responsible for bad faith wrongdoing when it refuses to pay policy benefits after receiving and recognizing a valid claim or otherwise acts solely in its own interest, provided, that there must also be some “aggravating” or “outrageous” misconduct by the company that harms the policyholder.  Such additional misconduct has been described as including “fraud,” “malice,” “gross negligence,” “willful and wanton conduct,” or “reckless disregard.”  Those can be difficult to prove and have to be considered and determined based on the facts in each case.  

    The theory in the bad faith case decisions is that a judgment awarding the policyholder only what is due under the policy (for breach of contract) does nothing to discourage the insurance company (and other insurers) from engaging in such bad behavior when responding to future claims.  Under those circumstances, the court’s judgment may also require that the company pay the policyholder punitive damages that may be much higher than the value of the original claim or the policy limits.

    Should You Consider Filing an Insurance Bad Faith Lawsuit?

    North Carolina does not recognize a claim for bad faith against someone else’s insurance company.  Also, your insurance company may treat you “fairly and in good faith” yet still deny your claim in whole or in part.  When it accepts liability, it may still honestly and reasonably disagree with your calculation of your covered losses.  

    As you should understand, based on this very brief introduction to the applicable law, distinguishing between good faith (though rigorous) and bad faith insurance company conduct is difficult and can only be done on a case-by-case basis.  It requires the kind of analysis that can best be done by an experienced attorney.  

    Our attorneys at Kelly & West have helped hundreds of clients with their insurance claims.  If you have filed a claim and feel that your insurance company is ignoring you, unnecessarily delaying its response or otherwise treating you unfairly, you are welcome to contact us at Kelly & West and arrange for a free consultation.